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Old 03-28-2008, 11:56 AM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: Addie_Joss

I sold a card to someone on the B/S/T forum several weeks ago and it appears as though the card has been lost or delivered to the wrong address or misplaced by someone in their household or complex. I'm speculating but it should have certainly arrived by now and hasn't. I saved the shipping receipt to show that I did indeed send the card, I always save my shipping receipts from transactions. The buyer never asked that I purchase insurance for the card or asked for delivery confirmation, though I feel bad I didn't ask him if he wanted it. This has never happened to me before and I'm not sure what the proper thing to do is. On the one hand I feel bad that the card has potentially been lost, but on the other I don't really want to refund the purchase because then I'm out of a card and the money I sold it for. What is the proper thing to do? Is it just something that happens from time to time and the buyer takes the loss?

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Old 03-28-2008, 11:58 AM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: Dave F

Is the other party invovled a well known member here?


How much was the transaction for?

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Old 03-28-2008, 11:58 AM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: barrysloate

Since the package wasn't insured, did you establish before you sent it who would be bearing the risk?

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Old 03-28-2008, 12:00 PM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: Matt

Addie - is what you have a receipt that you paid for postage or proof that the item was actually shipped?

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Old 03-28-2008, 12:00 PM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: Addie_Joss

It was for 150 dollars.

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Old 03-28-2008, 12:01 PM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: Addie_Joss

Its a shipping receipt which is proof of the shipment of the package, not a postage receipt.

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Old 03-28-2008, 12:02 PM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: Matt

Addie - how do you get a "shipping receipt"? When I mail something with USPS (without registered mail, insurance or delivery confirmation) all I get is a receipt I paid for the postage. Is that a special service you can request for a fee?

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Old 03-28-2008, 12:05 PM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: barrysloate

What day was it shipped? Some of my packages take 10 days to 2 weeks but they get to their destination.

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Old 03-28-2008, 12:14 PM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: Mark T

I shipped at Sporting life wrapper to Scott B. on Nov. 15 2007...he got it around Jan 17 2008.

I had a delivery confirmation though and was able to track it.

Edited to say: i would refund the $ and have an agreement that if it shows up, you get the $150 back. that seems fair.

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Old 03-28-2008, 12:15 PM
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Default What Do You Do When A Card Has Been Lost In The Mail?

Posted By: Anthony N.

In my opinion it's the buyers responsibility to get payment to the seller, and the sellers responsibility to get the merchandise to the buyer. I always include insurance (and delivery confirmation/signature confirmation if paid via paypal, per their rules) as part of the shipping cost. It's there to protect me, but is part of the transaction and is a cost covered by the buyer.
When shipping is included in the price/offer I still always include insurance.
If you're doing a lot of selling you might consider using collect insure to cover it. Sorry this has happened to you.

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