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  #1  
Old 07-23-2018, 05:49 PM
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ibuysportsephemera ibuysportsephemera is offline
Jeff G@rf!nkel
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Default Would You Leave A Negative?

I won 2 items last night from the same seller on eBay. He had about 6 or 8 auctions going for NY Mets BP Jerseys and he states that he will combine shipping. I go a little harder for a few because of the combined shipping. I win 2 of the jerseys and definitely pumped up the prices for him on the others. I pay this morning and here is the exact response from the seller:

Hey Jeff,
I ran into an issue. It seems i listed the Ramirez jersey twice and didn't realize it till now. I already shipped it to the other person. I didn't realize that i had screwed up until just now when you paid the invoice and i was going to pack it for you. I'm really sorry about this..i will send you a refund for it and ship the other jersey. I hope you'll understand.

He refunds just the cost of the jersey with no shipping, so I reply:

Actually Darren, I am not really happy. I understand that mistakes happen, however you didn't even refund the overage in shipping that you charged me (the original shipping was $8.50 and you charged me $10.50). I was trying to buy multiple items from you to save on the shipping costs. I drove up the prices on a number of these for you. If you don't have any other Mets Jersey's to offer then I think that you should at least refund all of the shipping charges ($10.95) to me.

He then refunds me the $2 and this is his response to my email:

Jeff, I'm sorry i will send you the additional $2.00 that you were charged for the second jersey..i should have done that in the first place and over looked it..

I have been on eBay since 1997 as mostly a seller, but I am a buyer once in a while. I know that if I had screwed up I would have gladly eaten the shipping cost as requested instead of risking 2 negatives. Between 2 eBay accounts I have almost 5,000 feedbacks with no negatives or neutrals. I have left a handful of negatives at most and almost all for Non Paying Bidders.

There is just something about this transaction that is bugging me....would you leave a negative for one or both transactions? He has 19,700 feedbacks with 3 negatives and 3 neutrals in the last 12 months so my negatives would merely be symbolic. Thanks for you input.

Jeff

Last edited by ibuysportsephemera; 07-23-2018 at 08:26 PM. Reason: spacing
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  #2  
Old 07-23-2018, 06:24 PM
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Jim65 Jim65 is offline
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Quote:
Originally Posted by ibuysportsephemera View Post
I win 2 items last night from the same seller on eBay. He had about 6 or 8 auctions going for NY Mets BP Jerseys and he states that he will combine shipping. I go a little harder for a few because of the combined shipping. I win 2 of the jerseys and definitely pumped up the prices for him on the others. I pay this morning and here is the exact response from the seller:

Hey Jeff,
I ran into an issue. It seems i listed the Ramirez jersey twice and didn't realize it till now. I already shipped it to the other person. I didn't realize that i had screwed up until just now when you paid the invoice and i was going to pack it for you. I'm really sorry about this..i will send you a refund for it and ship the other jersey. I hope you'll understand.

He refunds the just the cost of the jersey with no shipping, so I reply:

Actually Darren, I am not really happy. I understand that mistakes happen, however you didn't even refund the overage in shipping that you charged me (the original shipping was $8.50 and you charged me $10.50). I was trying to buy multiple items from you to save on the shipping costs. I drove up the prices on a number of these for you. If you don't have any other Mets Jersey's to offer then I think that you should at least refund all of the shipping charges ($10.95) to me.

He then refunds me the $2 and this is his response to my email:

Jeff, I'm sorry i will send you the additional $2.00 that you were charged for the second jersey..i should have done that in the first place and over looked it..

I have been on eBay since 1997 as mostly a seller, but I am a buyer once in a while. I know that if I had screwed up I would have gladly eaten the shipping cost as requested instead of risking 2 negatives. Between 2 eBay accounts I have almost 5,000 feedbacks with no negatives or neutrals. I have left a handful of negatives at most and almost all for Non Paying Bidders.

There is just something about this transaction that is bugging me....would you leave a negative for one or both transactions? He has 19,700 feedbacks with 3 negatives and 3 neutrals in the last 12 months so my negatives would merely be symbolic. Thanks for you input.

Jeff
I wouldn't but then I would have refunded all the shipping since you did mention that.
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  #3  
Old 07-23-2018, 06:41 PM
Ed_Hutchinson Ed_Hutchinson is offline
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I think I would probably leave a positive for the one transaction and maybe a neutral on the other, and just make sure not to bid on his stuff again.

Ed
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  #4  
Old 07-23-2018, 07:50 PM
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bnorth bnorth is offline
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You could just completely forget about eBay feedback and release all the extra stress it is causing you.

I will leave feedback for people with a rating under 100 because really low feedback actually does matter. Over that who cares, it is more of an annoyance than anything.

Just my weird honest perspective.
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  #5  
Old 07-23-2018, 08:30 PM
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Hxcmilkshake Hxcmilkshake is offline
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Quote:
Originally Posted by bnorth View Post
You could just completely forget about eBay feedback and release all the extra stress it is causing you.

I will leave feedback for people with a rating under 100 because really low feedback actually does matter. Over that who cares, it is more of an annoyance than anything.

Just my weird honest perspective.
That does make sense in a wierd kinda way.

Go to your happy place OP, and forget all about it

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  #6  
Old 07-23-2018, 09:16 PM
Aquarian Sports Cards Aquarian Sports Cards is offline
Scott Russell
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Good customer service doesn't mean never making mistakes, it means making good on your mistakes. I feel he came up short. That being said I'd probably just skip the feedback. I save negative for guys who are actively screwing me, and I'm not positive that's the case here.
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  #7  
Old 07-23-2018, 10:06 PM
RedsFan1941 RedsFan1941 is offline
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doesn't warrant a negative in my opinion
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  #8  
Old 07-23-2018, 11:09 PM
munsonman munsonman is offline
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No negative- mistakes happen and he sounded sincere.
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  #9  
Old 07-24-2018, 09:25 AM
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Buythatcard Buythatcard is offline
Howard
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He doesn't deserve a negative. Mistakes happen and he did apologize.

I just heard from a buyer this morning that I sent him the wrong card. I told him to return the card and I would then send him the correct one. I also mentioned that I would send him $15 for the trouble I put him thru. I am hoping that the buyer can see that it was an accident and I am trying to make it up to him by offering him a refund.

By offering a small credit, I feel that the seller in the OP's case is trying to make amends.
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  #10  
Old 07-24-2018, 09:28 AM
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Quote:
Originally Posted by Jim65 View Post
I wouldn't but then I would have refunded all the shipping since you did mention that.
Yeah, when I mess up I do go overboard in the other person's favor. I wouldn't negative him for it though. It's not that egregious.
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