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  #1  
Old 01-03-2003, 10:58 AM
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Posted By: RogerS 

Folks,

I heard the services from Mastro are very good that they would even send u the lots before u actually paid for them. However, I am not sure how Mastro calculate the shipping fee being charged on you guys since I never won anything from them. But I won a lot on Leland and their services are quite bad. I sent personal check to them and cleared on Dec18. I called them they said they sent out my lot on Dec27 by UPS GROUND. So far, I still haven't received my lot. They charged me $47.51 on shipping but I just realized they actually overcharged me. I checked the rate on UPS site and $47.51 is in fact for the Next Day delivery services. I am very pissed right now since I was thinking to open the item on Boxing Day but I have received nothing so far and they even overcharged me. Please don't tell me they charge me some fees on handling and packaging materials. Didn't they charge us 15% commission already?

Does anyone know how they come up with that $47.51 shipping fee? I won my lot at $6500. That $47.51 fee is correct (assuming they buy full insurance on my item)

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  #2  
Old 01-03-2003, 11:33 AM
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Posted By: quan

Roger keep in mind that UPS is off Dec 31/Jan 1st. I also have a UPS ground package going from Texas to Cali on Dec 27 and it won't arrive until Jan 3rd...so depending on where you are in relation to Leland it may take even longer.

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  #3  
Old 01-03-2003, 11:48 AM
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Posted By: scgaynor

The shipping prices may seem high, but they are actually justified most of the time. Most people don't realize the incredible overhead that Mastro and Lelands carry.

Your 15% buyers premium goes to pay for the catalog. The high quality catalogs that you get cost these guys in the hundreds of thousands to produce.

The high shipping charges are a result of these auction houses having to pay 50-100K a year for full time packing people.

Scott

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Old 01-03-2003, 12:29 PM
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Posted By: leon

My feeling is that Mastro makes a lot more in their auctions than the 100k-150k the catalogues cost. I definitely understand that they are expensive but if Mastro nets 5 million in revenue and they get 10% from the consignor, and 15% from the buyers they are making about 1.25 million of GROSS profit.....I know those highly paid staffers earn big bucks but I would think Bill ain't going broke....as far as the shipping fees I have always been ok with all of the auction houses....they aren't making their money on shipping and you are probably correct in that they just break even, at best, on them....all things considered....best regards all

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Old 01-03-2003, 12:32 PM
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Posted By: TBob

what the heck is "Boxing Day????"

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Old 01-03-2003, 12:37 PM
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Posted By: runscott

I would not get too excited about Leon getting his items prior to payment - that's an aberration due to the fact that they know him extremely well. I love doing business with the few auction houses I use, and have no complaints, but I never hold my breath waiting for items to arrive.

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Old 01-03-2003, 12:48 PM
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Posted By: Elliot

Boxing Day is December 26th---the day after Christmas. In Canada, businesses stay shut, but it is the biggest shopping day of the year.

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Old 01-03-2003, 12:51 PM
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Posted By: Elliot

Boxing Day is so called because on this day it was the customary for tradesmen to collect their Christmas boxes or gifts in return for good service throughout the year. Also, it included giving money and other gifts to charitable institutions, and the needy.

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Old 01-03-2003, 01:08 PM
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Posted By: scgaynor

Howdy Leon, I think that 100K to 150K is low for what Mastro spends on a catalog, I would at least double that amount.

I don't think that most people understand the overhead that these guys carry. The people who work there make good money, both Mastro and Lelands have a nice office space in higher rent areas, then figure in heat, light, electricity, advertising, points on bank credit, travel, etc. These guys get killed in overhead. They may not be starving, but they don't make near as much money as most people think. That 1.2 million gets spent very quickly.

Scott

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  #10  
Old 01-03-2003, 01:16 PM
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Posted By: Hankron

I beleive it was Lew Lipset, not MastroNet, Leon or whomever was talking about. I'm confident that MastroNet doesn't send out the stuff before receiving payment. Not a criticism, because I don't either.

MastroNet's shipping may be high (I don't have my records, but know they aren't cheap). All of the big auction houses charge an arm and a leg for shipping. This may be because they have a packaging staff, and also because there's a 'surcharge.' There's nothing you can do about it, but take it into consideration when you are bidding. For better or for worse, MastroNet ain't eBay.

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